Sreekanth Erragonda

About Sreekanth Erragonda

Highly effective management professional emphasizing innovation and creativity in solving…

Experience

1. Sr Manager Operations

   Real Shoppee Retail Private Limited

   Oct 2010 — Present · Hyderabad, IN

   Worked in 2 roles, in RealShoppee Retail Pvt. Ltd, It is an Rural E-Commerce Company, started as a Call center Operations Manager in Telemarketing and now working as a Sr.Manager Operations.Roles and Responsibilities of E-Commerce Operations As company was Focusing on Assisted E-Commerce and Company Vision was to work on rural aspiration to reach affordable and Quality products in Rural India* As a Operations Manager Coordinating with all Department Heads on overall project status and Analyzing Deviations in projects and Informing to Management Team and stake holders* Planning on Training whenever required and getting it Implemented along with the Sales team* Travel planning of Entire team for on ground visit * Coordinating with Fulfilment centre head for Dispatch Related Issues * Verifying Incentives Disbursement to BPMs* Planning with Procurement head for procurement related issues* Planning with Products Head for products selection in and checking errors* Coordinating with IT team for implementation of offers in software* Coordination with Sales team for Travel plan and support in sales* Coordinating with HR on Recruitment and HR queries* Analyzing on Daily, Weekly and Monthly Status report of all departments* Responsible for Preparing Deviation reports as per Requirementsand Informing Internal Team and Management and finding out permanent solutionsRoles and Responsibilities of Call center Operations Managing the entire Telemarketing started with 5 Employees and grown up till 400 employees, taking care of entire business operations. Inhouse and Outsourceo Ensuring Floor In charge and Team leaders for reaching their monthly targetso Ensuring that Customer satisfaction is the utmost priority for all employeeso Coordinating with Quality & Training Manager for Quality calls and Training of new tele Callerso Analyzing Various reports with MIS Managero Coordinating on Development works of crm and others

Education

• Little Stars High School

  School Secondry Board

  1987 — 1999

• Osmania University

  RG Kedia College

  2001 — 2004

• Govt Boys Jr college Kachiguda

  Intermediate

  1999 — 2001

Skills

• Management
• Business Development
• Team Building
• Team Management
• Leadership
• Business Strategy
• Microsoft Excel
• Customer Service
• Microsoft Office
• Customer Relationship Management (Crm)