Edgar Rodríguez
Gis Support Analyst @Trans Mountain
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WORK HISTORY
Gis Support Analyst @Trans Mountain
Calgary, AB, CA
Monitored production ArcGIS Enterprise infrastructure to proactively identify issues, improving system availability and reducing unplanned service disruptions- Diagnosed and resolved performance and stability issues across GIS services, minimizing downtime for operational web maps and integrity workflows- Coordinated remediation for business‑critical GIS applications (operational maps, pipeline integrity tools), ensuring continuity of field and operational activities- Delivered direct GIS support by managing access requests, onboarding users, and resolving ServiceNow tickets in alignment with support SLAs- Troubleshot complex Esri platform issues and served as the primary technical liaison with Esri Canada - Support, accelerating root‑cause resolution and escalation effectiveness- Validated platform capabilities and limitations, helping project teams design solutions that were technically feasible, supportable, and aligned with enterprise standards- Enabled secure and scalable access to GIS data, reducing access-related incidents while maintaining compliance with security and governance requirements- Developed and maintained scripted automation workflows, improving operational efficiency and reducing repetitive manual tasks- Collaborated closely with GIS, IT, Integrity, and business stakeholders, taking end‑to‑end ownership of issues from investigation through resolution- Supported reliable GIS operations by reducing disruption, rework, and operational risk, contributing to stable day‑to‑day business and integrity operations.
EDUCATION
Southern Alberta Institute of Technology (SAIT)
Bachelor of Applied Technology GIS, Geography
Universidad Nueva Esparta - UNE
Bachelor's degree, Computer Science
SKILLS
ABOUT EDGAR RODRÍGUEZ
Motivated and results detailed oriented to GIS & Business Intelligence Solutions, with over 11 years experience. Using an appropriate methodology and development approach. Had delivered technology projects, GIS, and business Intelligence solutions with a high sense of responsibility and efficiency for different industries. Ability to successfully analyze an organization\'s critical requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity.Summary of Skills: • With analytical thinker and project management skills towards challenging tasks. • Experience on develops reports, charts, dashboards, KPI, scorecard, data visualization and BI fundamentals/best-practices (relational/dimensional modelling, ETL, OLAP, analytical models, data warehouse/data marts, BI architectural, metadata).• System documentation, user manuals, reports, data dictionaries and training material to technical and final user.• Dynamic, problem solving skills and results-oriented in professional manner. • Knowledge of GIS software (ArcOnline, ArcGIS, ArcCatalog, ArcMap, ArcScene, Model Builder), FME, GIS concepts, 3D visualization, graphics applications, AutoCAD.• Experience with programming languages such as Python, Javascript, VBscript, VB.Net and C#.Net.• Solid understanding of software development or project life-cycle processes including requirements gathering, analysis, estimates, design and timelines on work required, QA/QC, release and version control, testing and support, and software development or project methodology (Agile and SCRUM).• Able to grasp new concepts and learn quickly on the go. • Ability to interact well with other team members and business users and work independently in a team environment.• Experience on custom maps and reports with a solid understanding the map production (such as cartographic design, topography, projections created from scratch or templates).
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