Chelsea Sutton Ernst

About Chelsea Sutton Ernst

Client Services Manager with over a decade of experience in both residential and commercial construction, bringing a unique blend of operational expertise, client-focused service, and team leadership. I thrive at the intersection of people and process—building strong relationships with clients, streamlining internal workflows, and ensuring successful project delivery from proposal to closeout.Currently leading the Project Assistant (PA) team, I focus on developing efficient systems, mentoring team members, and improving collaboration across departments. With a Bachelor of Science in Business Administration and a deep understanding of construction operations, I bring clarity, consistency, and communication to every stage of the build.

Experience

1. Client Services and Contracts Manager

   David A. Nice Builders, Inc.

   Jul 2024 — Present · Williamsburg, VA, US

   Develop and maintain strong relationships with client executives, architects, and partners, while overseeing project operations from proposal and RFP through contract negotiation, billing, and final closeout. Provide strategic administrative leadership across multiple project management teams, ensuring alignment with client goals, timelines, and budget.Lead the Project Assistant (PA) team, providing mentorship, training, and process improvement to enhance team efficiency and cross-functional collaboration. Implement workflows and tools that support consistent, high-quality project execution and communication between PMs and support staff.

Education

• Old Dominion University

  Bachelor of Science Business Administration, Marketing

  2007 — 2011

Skills

• Project Management
• Rhythmyx
• Organization & Prioritization Skills
• Adobe Creative Suite
• Nonprofit Support
• Customer Service
• Oral & Written Communication Skills
• Microsoft Outlook
• Strategic Planning
• Google Analytics
• Research
• Community Outreach
• Microsoft Crm
• Facebook
• Microsoft Excel
• Management
• Microsoft Powerpoint
• Event Planning
• Online Research
• Linkedin
• Fundraising
• Time Management
• Wordpress
• Microsoft Office
• Social Networking
• Social Media Marketing
• Microsoft Word
• Marketing
• Internet Research
• Public Speaking
• Social Media