Eric Norris

About Eric Norris

I believe every client relationship is a chapter worth getting right.Over the past 15 years, I\'ve built my career around one idea: that the best business outcomes happen when you genuinely understand the person across the table. Their pressures, their goals, and what keeps them up at night. Not from your own perspective. From theirs.That philosophy has driven everything I\'ve done. From managing $3.7M in annual revenue as an enterprise account executive at LocumTenens.com, to co-founding Norrco, a staffing firm I built from zero to $1.7M in annual revenue with enterprise and government clients. It\'s also why I\'ve consistently been the person clients call when something goes wrong, because they know I\'ll show up.My background spans the full client lifecycle: outbound relationship development, onboarding, CRM implementation (Bullhorn, HubSpot, Salesforce), QBR facilitation, account expansion, and retention. I\'ve led teams, built processes from scratch, and implemented systems that made the client experience measurably better.What I bring that most CS professionals don\'t: I\'ve been on the client side too. I know what it feels like to be the one evaluating vendors, managing a tight budget, and needing a partner who actually shows up. That perspective makes me better at the job.Currently open to remote Customer Success Manager, Implementation Specialist, and Account Management roles where relationship quality and client outcomes are what success looks like.Let\'s connect: e••••••••@gmail.com

Experience

1. Assistant Store Manager

   Kroger

   May 2024 — Present · Atlanta, GA, US

   Led day-to-day operations for a high-volume retail location with 110-120 associates, owning onboarding, training, and performance management across departments.• Facilitated weekly balanced scorecard (Common Measures) reviews, improving customer experience, sales, shrink, and labor metrics simultaneously.• Utilized Oracle Cloud HCM for workforce planning, scheduling, and labor optimization, balancing service levels with cost controls.

Education

• Earlham College

  Bachelors, Business

  2000

Skills

• Selling
• Business Development
• Crm
• Lead Generation
• Customer Relationship Management (Crm)
• Direct Sales
• Cold Calling
• B2b
• Account Management
• Salesforce.com
• Sales
• Email Marketing
• Sales Operations
• Customer Service
• Management
• New Business Development
• Leadership
• Solution Selling
• Sales Process