Ernest Stine

IT Field Technician Clinical Device Specialist @US Eye

University Park, FL, US

US Eye is a physician-led, patient-centric, vertically integrated eye care delivery system.IT Field Technician/Clinical Device SpecialistProvide onsite field technician hardware and software support for all Company locations and projects in a given Hub area including newly acquired healthcare practices.• Solved onsite/field tech issues and completed requests with workstations, laptops, portable devices (tablets, cell phones), applications, hardware, software, printers, phones, faxes, access points, projectors, TVs, Ophthalmology Clinical/Diagnostic Devices and their related technology, software and data components, and network related issues.• Performed support using an IT ticketing system, IT standard support processes, and personal IT key performance indicators (KPIs), including but not limited to Customer Satisfaction, Resolution Time, and Knowledge Base Article Proficiency.• Performed troubleshooting support with various hardware and software providers/vendors.• Installed and replaced hardware and software for workstations in all locations.• Created and maintained client application and network documentation.• Assisted new hires with system set up and provided basic training when needed.• Managed additions and deletions of users to CFS network; assigned and updated security permissions on the networks as evidenced by the hiring of new employees.• Trained users on the proper use of hardware, software, and security practices.• Participated in IT transition projects to move new acquired practices to IT Standard Technologies.• Demonstrated the ability to rapidly learn new and multifaceted technologies, and resolve multiple problems quickly with minimal supervision and maintaining a high degree of confidentiality.• Proven ability to multi-task, work in a fast-paced environment and manage time accordingly to meet deadlines and requirements of the organization.

Berks Technical Institute

Computer Science/Computer Progamming

Lincoln Tech - Allentown

Electronics Servicing Technology