Ernesto Faustini

Service Manager @AT&T

Rome, IT
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2019 — Present

Service Manager @AT&T

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Rome, IT

EDUCATION

1981 — 1986

Electronic and Telecommunications School

Diploma, Electronic and Telecommunications

2001 — 2005

USA

Bachelor's Degree, Telecommunications Management

2007 — 2010

ITIS M: FARADY

Diploma, Information Technology School ITIS

SKILLS

Project PlanningResource ManagementPriority SettingCost Saving InitiativesCisco TechnologiesStart-UpsLeadershipCustomer ServiceItilProgram ManagementDecision Making SkillsTechnical SupportRequirements AnalysisService DeliveryTestingFirewallsNetworkingInfrastructureStrategyCritical ThinkingSoftware DocumentationAnalysisIntegrationIT Service ManagementCustomer RelationsBusiness AnalysisRoutersPrince2IctSecurityCost Savings InitiativesProblem SolvingInformation TechnologyTeam LeadershipTroubleshootingManagementTeam ManagementDisaster RecoveryProject ManagementPre-Sales

ABOUT ERNESTO FAUSTINI

Executive level IT/Telecommunications expert with over 25 years direct experience in developing and implementing high-impact solutions for clients. Project management professional with history of achieving cost savings and enhancing system functionality. Track record of solving tough business and technical problems. Significant experience managing full project life cycle from requirements gathering to final implementation and customer training. Experienced in negotiating and collaborating with various stakeholders, effectively influencing outcomes with the ability to implement and monitor budgets, plans, standard and procedures Strong leader with demonstrated ability to manage and work effectively with individuals at all levels. Developed processes to fit the project and to facilitate clear communication and tracking. I have a genuine passion for management and to tailor solutions overcome obstacles. I always work on self-improvement and I love challenges. Highlights Deep project/infrastructure management experience in all phases of project life, from requirements through user/customer acceptance Characterized in assessing business requirements and developing / implementing solutions in the most effective and efficient manner Keen ability to develop and maintain excellent relationships with key stakeholders Proven effective and diplomatic communicator, with strengths in building client relationships, facilitation, process implementation, infrastructure integration, multi-tasking, and making difficult decisions as a team leader Business problem solving and ability to meet business’ needs Fluent in both Italian & English. Professional presentation skills; self-starter; cooperative attitude; and a team player. Strong understanding of Lean Six Sigma, ITIL, and Prince Project Management Methodology Specialities IT Infrastructure Management Process Improvement Prince Project Management Methodology Defined Benefits Staffing

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Ernesto Faustini — Service Manager at AT&T in Rome, IT | Unifers