Ernesto Rafin
Community Advisor, Residential Life @University of Minnesota Crookston
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WORK HISTORY
Community Advisor, Residential Life @University of Minnesota Crookston
Mediate interpersonal problems between residents (facilitating dorm activities, helping resolve conflicts between roommates, etc.)• Be available during certain emergency situations to maintain a safe and inclusive environment for students where they feel respected and heard.
EDUCATION
University of Minnesota
Bachelor of Science - BS, Bachelor of Science in Information Technology Management | Minor: Cybersecurity
DRMC - Dhaka Residential Model College
Higher Secondary Certificate, Science
ABOUT ERNESTO RAFIN
I am an IT Support Analyst and cybersecurity focused student with hands on experience supporting large user environments, securing systems, and solving technical issues in fast paced settings. I am currently completing my B.S. in Information Technology Management with a minor in Cybersecurity at the University of Minnesota Crookston. I am graduating in under three years with a GPA close to 3.70.In my current role, I provide front line IT support to students, faculty, and staff. I work with Windows and macOS systems, Microsoft 365, networking issues, and ticketing systems. I enjoy helping users, clearly documenting solutions, and taking ownership of problems from start to finish.I also have a strong interest in cybersecurity and risk analysis. I hold CompTIA Security+ and Microsoft Cybersecurity Analyst certifications and have completed TryHackMe SOC Level 1, where I gained hands on experience with SIEM monitoring, log analysis, and incident detection. I also published an research paper on fake news detection using GPT 4 and RAG, with a focus on data reliability, risk, and governance.I am actively seeking opportunities in IT support, Graduate Research Assistant, Security Operations, Entry Level Security Engineering where I can continue learning and make meaningful contributions.
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