Ernesto Munguia
Return Agent @Enterprise Mobility
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WORK HISTORY
Return Agent @Enterprise Mobility
Miami, FL, US
Greeted and assisted customers with professionalism during the return process, ensuring a positive final impression of their rental experience. • Conducted accurate vehicle inspections, documented mileage, fuel levels, and damages, while adhering to company policies and safety standards. • Resolved customer concerns and provided quick solutions, including adjustments for fuel or rental charges, ensuring customer satisfaction. • Collaborated with the service team to coordinate vehicle readiness, helping maintain strong fleet rotation and availability. • Supported management by stepping into other operational roles when needed, showing flexibility and teamwork. • Recognized for dependability and leadership mindset—often volunteered to cover shifts and assist departments beyond my core responsibilities.Key Skills: Customer Service • Vehicle Inspections • Operations Support • Conflict Resolution • Team Collaboration • Attention to Detail • Fast-Paced Environments
EDUCATION
Florida International University
Bachelor of Business Administration - BBA
Miami Dade College
Associate's degree
ABOUT ERNESTO MUNGUIA
Business Administration (Finance) Student at Florida International University |…
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