Ernesto Fayard
Operations Program Manager @Wipro
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WORK HISTORY
Operations Program Manager @Wipro
US
IT Logistics at GoogleDrive daily operational success and managed a high-performing team to consistently achieve critical Service Level Objectives (SLOs) and Key Performance Indicators (KPIs).Lead data-driven process improvement by conducting daily, weekly, and quarterly analysis of performance dashboards and trackers to identify performance gaps and implement immediate corrective actions.Proactively eliminated team impediments and streamlined workflow by providing expert guidance, driving daily stand-up meetings, and ensuring team alignment across all tools and sites.Championed process adherence by authoring and maintaining Standard Operating Procedures (SOPs), ensuring compliance across sites, and developing value-add resources to increase team efficiency.Functioned as a key stakeholder liaison, rapidly fulfilling ad hoc customer requests, including data gathering, analysis, and preparation of quick, customized reports.
EDUCATION
University of Phoenix
BSB/EB, Business
SKILLS
ABOUT ERNESTO FAYARD
Goal oriented, forward-thinking, results driven professional with extensive experience driving efficiency and excellence throughout all aspects of Operations Management. Challenges and opportunities for advancement are welcomed and expected. Exceptional communication and relationship building skills. Instrumental in developing cross-functional partnerships throughout diverse business environments. Ability to multi-task and manage large projects in high risk, fast paced environments. Proven ability to deliver strategic plans within budget and exceed KPI’s. Development of forward thinking operations analysis that align with client goals and quantify high impact opportunities with clear presentation of recommendations to clients. Extensive practical experience training and mentoring operations professionals and other staff. Effective communication with excellent conflict resolution ability. Experience in managing multi-level teams of 200 or more people in various phases of the operational projects.
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