Ernest Wolney

Heating Air Conditioning Technician @Element Air Heating And Cooling

Louisville, KY, US

As an HVAC Technician, I lead the complete lifecycle of residential HVAC projects, ensuring every job is executed flawlessly, on time, and within budget. Leveraging extensive technical knowledge and leadership skills, I oversee system design, load calculations, equipment specification, procurement, and installation coordination to deliver optimal comfort and efficiency for homeowners.Key Responsibilities:•Conduct comprehensive site evaluations and perform precise heat and cooling load calculations using industry-standard methods to ensure accurate system design tailored to client needs.•Collaborate directly with homeowners to scope projects, explain technical details, and develop customized HVAC solutions that balance performance, energy efficiency, and budget.•Prepare detailed project plans, including scheduling, resource allocation, and material procurement, while coordinating with suppliers to guarantee timely delivery of high-quality equipment.•Lead and supervise installation crews, ensuring adherence to manufacturer specifications, safety protocols, and local building codes to achieve superior workmanship.•Manage service and maintenance agreements, including proactive scheduling and upselling of additional services, contributing to increased customer retention and revenue growth.•Utilize CRM and project management tools to track project progress, monitor budgets, and maintain seamless communication with clients, vendors, and internal teams.•Perform rigorous quality audits post-installation, addressing any issues promptly to maintain high customer satisfaction and brand reputation.•Handle change orders and scope adjustments efficiently, minimizing project disruption and maximizing client trust.