Ernest Warren
VP, Real Estate Lending Nmls#522135 - Credit Excellence, Customer Experience, Team Leadership @Credit Union of America
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WORK HISTORY
VP, Real Estate Lending Nmls#522135 - Credit Excellence, Customer Experience, Team Leadership @Credit Union of America
Wichita, KS, US
Created significant volume increases, recruited excellent team members, and crafted an optimal member experience.In this role, I direct first mortgage residential home loan operations for the credit union. I lead a team of 16 officers and processors, underwrite portfolio loans, and maintain credit excellence. My teams and I service loans with accountability, compliance, and best lending practices. As a leader, I maintain a high standard of customer service, closing practices, and underwriting principles.
EDUCATION
Grambling State University
Bachelor of Arts, Marketing
ABOUT ERNEST WARREN
I am a veteran banking executive with a history of conservative, compliant, and risk-averse lending success across first mortgage, consumer lines, and commercial credit products for small to Fortune 500 banks. With a strong belief in providing quality and compliant loans, my loan teams and I have driven consistent volume over the past 15 years. I bring a sense of diligence to the entire loan shop by communicating clear expectations, asking targeted questions, and analyzing customer creditworthiness.\"Leading with passion is a daily discipline and people add value.\"Passion drives me and I believe a company is only as good as its people. That\'s why I focus on building stellar teams with a drive to provide relational customer service. I truly believe the best people are right in front of you and by inspiring them to perform with confidence, integrity, and the long game in mind, we can deliver lifetime service to members and customers. Key Areas of Success: Build high-caliber teams of up to 200 and managed portfolios of over $200M with a strong record of increasing loan quality, service excellence, and sales performance. Drive excellence in lending standards to preserve credit integrity while providing industry-leading service for long-range member relationships. Foster robust credit portfolio, excellent customer relationships, and staff satisfaction/retention by impacting overall banking culture with success stories and accountability. Increased loan performance by nearly double over the past three years - refinances and first mortgages. Versatile banking leadership experience - loan offices, consumer branches, and call centers - with a record of exceeding service quality standards and other key performance metrics. I\'m always looking to strengthen my network. It would be great to connect on LinkedIn to share networks, advice and opportunities.
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