Ernest Raye
- Role
- Help Desk Analyst at Alliant Insurance Services
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Ernest Raye
Experienced Technical Support Representative with a demonstrated history of working in…
Experience
Help Desk Analyst
Sep 2019 — Present
Assisted with technical supported issues and responded to all problems in a timely, courteous manner.\\\\n• Troubleshot, isolated documents, and resolved problems reported by users; organizes problem resolution based on type and severity of outage;\\\\n• Informed users of progress and recommended methods to eliminate multiple calls on previously reported problems.\\\\n• Identified problems, trends and offered recommendations to management in order to minimize ongoing issues.\\\\n• Assisted with hardware and software installations.\\\\n• Built and maintained PC systems; performed quality analysis and follow-ups.\\\\n• Assisted with Tier 1 level support after normal business hours for all critical network systems;\\\\n• Identified and differentiate between hardware and software problems to assist with problem identification and resolution.\\\\n• Initiated network troubleshooting and determination of appropriate escalation path.\\\\n• Communicated accurate technical information to management, support staff and users.\\\\n• Deployed and troubleshoot issues with VoIP Telephone system.\\\\n• Responded to a rapidly changing technical environment and the requirements of the user community.\\\\n• Performed other duties as assigned.\\\\n\\\\n
Skills
- Mentoring
- Office Administration
- Administration
- Sales
- Government
- Microsoft Excel
- Critical Thinking
- Team Leadership
- Risk Management
- U.s. Department of Defense
- Analytical Skills
- Training
- Team Building
- Microsoft Office
- Customer Service
- Call Centers
- Negotiation
- Leadership
- Medical Research
- Research
- Customer Experience
- Military Training
- Human Resources
- Banking
- Management
- Customer Retention
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