Ernest Morgan

About Ernest Morgan

To many people focus on the destination. The journey is the fun part! Knowing that you have the capability to achieve whatever you set your mind to is why I focus on being a solution engineer! Learning different skills and expanding on the ones I possess gets me excited for what my future holds. If I can : Successfully managed a high volume of property claims, resulting in efficient and timely resolution for clients Utilized strong investigative skills to identify and prevent fraud in property claims, resulting in cost savings for the company Built strong relationships with clients, through exceptional interpersonal skills, resulting in high level of customer satisfaction Opened and organically grew additional branch that operates within 15-20 employees that generates USD per operational day Upsold existing customers or new clientele by 20 % per operational dayThere\'s no reason why I wouldn\'t be able to excel at being a Solution Engineer! Lets Connect!

Experience

1. Branch Service Manager

   Fenix Pest Control

   Nov 2023 — Present · FL, US

   Quality Control and Assurance: Implement comprehensive quality control measures to uphold the highest standards of service excellence and consistency. Conduct regular inspections, audits, and performance evaluations to identify areas for improvement and implement corrective actions as needed. Training and Development: Facilitate comprehensive training programs for staff members to enhance their skills, knowledge, and job performance. Provide ongoing coaching and support to foster a culture of continuous learning and professional development within the team. Recruitment and HR Management: Assist in the recruitment and selection process for new hires, ensuring alignment with organizational goals and values Customer Relationship Management: Cultivate strong and enduring relationships with over customers, serving as a trusted advisor and primary point of contact for their service needs. Proactively address customer inquiries, concerns, and feedback to ensure maximum satisfaction and retention. Retention Strategies: Develop and implement targeted retention strategies to enhance customer loyalty and minimize churn. Leverage customer feedback and market insights to identify opportunities for service improvement and innovation, driving long-term customer engagement and loyalty

Education

• Careerist

  Certification, Solution Engineer

• Raritan Valley Community College

  Associate's degree, Communication and Media Studies