Ernest Jaffarian

Vice President Operations @Harvard Maintenance

Houston, TX, US

As Senior Vice President at Harvard Maintenance, my responsibilities include:Strategic Leadership: Driving operational strategy and execution across multiple regions, ensuring alignment with company goals and client expectations.P&L Oversight: Managing full profit and loss accountability for a significant portfolio, including budgeting, forecasting, and performance optimization.Client Relationship Management: Building and maintaining high-level client partnerships, ensuring retention, satisfaction, and growth opportunities.Team Development: Leading and mentoring a large, multi-layered management team, focusing on leadership development, succession planning, and performance management.Operational Excellence: Overseeing service delivery across thousands of sites to ensure quality, compliance, and efficiency in day-to-day operations.Process Improvement: Identifying opportunities to streamline workflows, adopt best practices, and implement technology solutions to enhance operational performance.Business Development Support: Collaborating with sales and marketing to support growth initiatives, RFP responses, and onboarding of new business.Compliance and Safety: Ensuring adherence to regulatory standards, company policies, and safety protocols across all operations.Cross-Functional Collaboration: Partnering with HR, Finance, IT, and other departments to support organizational initiatives and improve internal alignment.