Mukesh Yadav
Desktop Support Engineer
- Role
- Desktop Support Engineer at ThoughtSol Infotech Ltd.
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mukesh Yadav
Handling the Escalation Calls from the User and help to resolve the Issue without further delay• Remote desktop and Remote assistance. • Asset Management• Install, upgrade, support and troubleshoot for computer hardware and other IT equipment.• MS outlook configuration, Outlook backup, restore and troubleshooting.• Help all internals users to troubleshoot all software and applications.• Provide In house IT Support Via Phone, Tickets, Emails.• Manage AD accounts (Reset Password, Unlock Account, Enable/Disable)• Antivirus update and virus protection.• Printer Support (Sharp, HP, Kyocera, Konica Minolta)• Coordination with IT vendor for warranty support and call logging.• Troubleshoot/Configure VPN issues (Using citrix VPN).• Operating System Installation & Troubleshooting. • User Data Backup.
Experience
Desktop Support Engineer
May 2023 — Present · Mumbai, IN
Project- Avis India Mobility Solutions Pvt. Ltd.
Education
SGV Inter College Kachhwa Mirzapur (U.P.)
HSC, Science
2012 — 2014
R R U M Vidhyalaya Kachhwa Mirzapur (U.P.)
SSC, Science
2011 — 2012
Tilak Maharashtra Vidyapeeth, Pune
Bachelor of Computer Application, Information Technology
2016 — 2019
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