Ermin Zeherovic
Wayne State University | Computer Science
- Role
- Associate Software Developer at Brooksource
- Location
- Macomb, MI, US
- LinkedIn followers
- 500 followers
About Ermin Zeherovic
Wayne State Warrior. Bachelors degree in Computer Science.
Experience
Associate Software Developer
Oct 2024 — Present
IVR Developer at Ally Financial Integrated IVR flows with internal REST APIs and backend services for account information and analytics Develop and maintain Bot flows that leverage AI and self-service capabilities, reducing reliance on traditional DTMF/numpad IVR and lowering average call-handling time Collaborate with cross-functional teams to gather requirements, create technical designs and deploy best practice solutions Design and implement new functionality to Genesys IVR applications to improve both customer and agent experience Implement server-side sorting algorithms to deliver personalized call flows, using real-time account data retrieved from internal RESTful services, resulting in a more tailored customer experience.
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