Ermias Debas
Client Success Manager @Markit
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WORK HISTORY
Client Success Manager @Markit
Cologne, DE
The Markit IT marketplace & procurement solution offers over 5 million unique IT products supplied by world’s leading IT distributors. Our Marketplace-as-a-Supplier model means we act as the sole supplier, not a broker. Markit is responsible for the price, delivery, warranty and customer service in general.The features of Markit’s marketplace include transparent visibility of spend, real time price & delivery comparisons / “live tendering”, dynamic proof of savings, plus supplier and invoice consolidation options. As a Customer Success Manager, I serve as the trusted advisor and primary point of contact for clients, ensuring they gain maximum value from our solutions. My day-to-day responsibilities include- Building and nurturing long-term relationships with customers, understanding their business goals, and aligning our solutions to help achieve them- Leading onboarding and training sessions to drive adoption and empower clients with best practices- Proactively monitoring account health, usage trends, and engagement to identify opportunities for growth or risk mitigation- Collaborating cross-functionally with Sales, Product, and Support teams to deliver seamless customer experiences and advocate for client needs- Driving retention and expansion by identifying upsell and cross-sell opportunities while ensuring customer satisfaction.
EDUCATION
Nürtingen-Geislingen University (HfWU)
Bachelor of Science (B.Sc.), International Financial Management
California State University, Fullerton
Bachelor of Science (B.Sc.), International Business Finance
Birkbeck, University of London
Master’s Degree (M. Sc.), Management
SKILLS
ABOUT ERMIAS DEBAS
Highly organised and very motivated, with a proven background in achieving targets and meeting tight deadlines, performing well in a high-pressure working environment. Works well both independently and as a part of a team, demonstrating the motivation and organisational skills required to meet demanding targets. Possesses excellent interpersonal and liaison skills with the ability to communicate professionally with customers and colleagues in order to encourage them, building and maintaining productive working relationships.
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