Erman Torun
Business Analyst Meta @Concentrix
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WORK HISTORY
Business Analyst Meta @Concentrix
Berlin, DE
Designed and implemented dashboards and ad-hoc analyses for Senior Leadership, Business Units, and Clients using Tableau and Power BI- Streamlined weekly reporting refresh time by 50% using Tableau Prep and Power Query for ETL processes and data modeling to produce accurate tracking and reporting for key KPIs/SLAs- Utilized time series analysis and multiple linear regression modeling to predict KPI trends.Leveraged cross-functional team\'s data to empower other teams with intelligently designed reports & data visualizations, resulting in a 10% increase in AHT performance by rectifying an error in KPI definition- Ensured data integrity for a large sales team (500+) across 14 languages and enhanced data literacy through training Team Leads- Delivered critical intraday tracking file within 13 hours after an invoicing structure update, leading to an increase in productive hours percentage from ≈90% to over 97%.
EDUCATION
Yeditepe University
Bachelor of Arts - BA, Advertising Design & Communication (Minor)
Fachhochschule für Technik und Wirtschaft Berlin
Master, International Business
Yeditepe Üniversitesi / Yeditepe University
Bachelor of Arts - BA, Business Administration
ABOUT ERMAN TORUN
A passionate Data Analyst specialist with a strong business and entrepreneurship background. Leveraging data-driven insights to propel business growth and optimize performance. Quick learner with a positive attitude toward new opportunities.
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