Erin McCall

Starbucks Manager @Lexima Lodging

Charleston, SC, US

Train, mentor, and support new and existing baristas- Delegate tasks effectively to ensure efficiency- Foster a positive and team-oriented work environment- Ensure excellent customer service and satisfaction- Handle customer complaints and special requests- Maintain a welcoming atmosphere in the café- Prepare and serve high-quality coffee and beverages- Maintain consistency in drink quality and presentation- Educate customers and staff on coffee blends, brewing techniques, and new products- Monitor and order supplies (coffee, milk, syrups, etc.)- Ensure proper storage and freshness of ingredients- Ensure coffee machines and other equipment are clean and operational- Troubleshoot minor equipment issues and report major repairs- Enforce health and safety regulations, including sanitation standards- Assist with opening and closing procedures, including cash reconciliation- Promote upselling and suggestive selling of café products- Track daily sales and assist with reports if required.

College of Charleston

Bachelor of Science (B.S.), Computer Information Systems

The Citadel Department of Cyber and Computer Sciences

Master's degree, Computer and Information Sciences

The Citadel Department of Cyber and Computer Sciences

Master's degree, Computer and Information Sciences, General