Erin Witt
Sr. CSM at Sprinklr, Owner of Erin Witt Photography, & WIPA Seattle Director of Membership at Large
- Role
- Sr Customer Success Manager, Global Strategic Accounts at Sprinklr
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Erin Witt
As a Senior Customer Success Manager and owner of my own wedding photography business, I…
Experience
Sr Customer Success Manager, Global Strategic Accounts
Nov 2024 — Present · Seattle, WA, US
Build and maintain multi-level customer stakeholder relationships across a book of roughly $9M- Seek to deeply understand customer\'s strategic goals, and how we can align to deliver value- Collaborate cross-functionally across sales, product and services to drive success - Identify growth opportunities and areas of expansion- Conduct regular touch-points with customer stakeholders to align on strategy, objectives and KPIs- Monitor customer health indicators to reduce churn and mitigate risk- Collaborate with customers on Success Plans that clearly outline and how success is achieved - including goals, objectives, actionable steps, timelines and owners- Plan and execute Executive Business Reviews
Education
Universitat d'Alacant
Spanish Language and Literature
Colorado State University
Bachelor's Degree
Skills
- Customer Service
- Adobe Photoshop
- Photo Editing
- Leadership
- Powerpoint
- Microsoft Excel
- Portrait Photography
- Public Speaking
- Spanish
- Photography
- Microsoft Office
- Copy Editing
- Fitness Instruction
- Photoshop
- Event Planning
- Project Management
- Graphic Design
- Social Media
- Management
- Writing
- Microsoft Word
- Time Management
- Research
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