Erin Watkinson

About Erin Watkinson

Driving transformative customer success through data-driven strategies, high-performance team leadership, and best-in-class client retention to deliver exceptional business growth and satisfaction on global scale. As an award-winning and results-driven executive with a track record of success in SaaS, tech, and compliance sectors, I specialize in transforming customer success teams to drive measurable business outcomes. I have a proven ability to build and lead high-performance teams, optimizing client relationships to enhance retention, profitability, and satisfaction. By redefining team structures, setting key performance indicators, and developing strategic frameworks, such as client success playbooks and training programs, I have delivered industry-leading retention rates and elevated NPS/CSAT. My approach is rooted in leveraging data to foster proactive, results-driven client engagement, with a steadfast focus on creating long-term value for both organizations and clients. Additionally, I provide expertise in professional services and overall customer lifecycle management. A few key highlights include:* Recognized by Stevie® Awards in 2023 with Silver Award for Female Executive of the Year.* Elevated Avetta’s client retention to 90.4%, surpassing industry standards, while achieving NPS of 40, 32 points higher than the industry average.* Contributed to 20% increase in product adoption and drastically improved customer success metrics at NAVEX, while managing ~$45M in annual recurring revenue (ARR) as part of Phase 1 of customer success coverage model.

Experience

1. Vice President of Services

   Plixer

   Dec 2025 — Present

Education

• University of Oregon

  BA, International Business, Spanish

Skills

• Analysis
• Leadership
• Sales
• Sdlc
• Visio
• Program Management
• Team Management
• Proposal Writing
• Saas
• Business Analysis
• Software Project Management
• Crm
• Team Leadership
• Customer Relationship Management (Crm)
• Cloud Computing
• Workshop Facilitation
• Software as a Service (Saas)
• Requirements Gathering
• Software Implementation
• Process Improvement
• Cross-Functional Team Leadership
• Account Management
• Business Intelligence
• Consulting
• Project Management
• Networking
• Systems Analysis
• Governance
• Business Process Improvement
• Salesforce.com
• Solution Selling
• Training
• Testing
• Quality Assurance
• Strategy
• Product Management
• Strategic Partnerships
• Professional Services
• Event Planning
• Business Process