Erin Haney
Client Experience Leader & Inclusion Advocate
- Role
- Customer Success Director at Hirevue
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Erin Haney
I have over 20 years of experience in customer success and professional services, working with SaaS platforms in the recruitment marketing and talent management domains.I am passionate about building and fostering close customer relationships, managing scope and budget, and ensuring customer and project expectations are met and delivered. I also partner with sales executives to identify additional opportunities to increase revenue streams and expand within our install base. My goal is to create value for our customers and our organization by enabling, facilitating, and supporting the best talent solutions.
Experience
Customer Success Director
Oct 2025 — Present · US
Serve as a trusted advisor to executive stakeholders, helping them optimize hiring processes and candidate experiences. • Develop and execute customer success plans that deliver tangible business results, including improved hiring efficiency and stronger diversity outcomes. • Champion customer needs internally, influencing product development and cross-functional initiatives. • Mentor and enable Customer Success Managers to elevate customer engagement and satisfaction. • Provide data-driven insights and industry best practices to strengthen customer impact and adoption.
Education
University of South Florida
B.A., Communications
Skills
- Software as a Service (Saas)
- Interactive Marketing
- Account Management
- Onboarding
- Social Media Marketing
- Interviews
- Superior Client Service
- Project Planning
- Integration
- Customer Relationship Management (Crm)
- Web 2.0
- Analytics
- Social Crm
- Media Buying
- Marketing
- Microsoft Sql Server
- Marketing Strategy
- Advertising
- Applicant Tracking Systems
- Consulting
- Sourcing Distribution
- Strategy
- Program Management
- Digital Project Management
- Product Management
- Press Release Development
- Management
- Software Implementation
- Aggregator
- Project Implementation
- Talent Management
- Process Improvement
- Event Management
- Social Media
- Recruiting
- Implementation Methodology
- Crm
- Media Planning
- Leadership
- Professional Services
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