Erin Roberts
Learning and OD Leader I Change Agent I Leadership Development I Coach I Strengths Advocate
- Role
- Manager of Training and Customer Success at Quality Training Systems
- Location
- Orange County, CA, US
- LinkedIn followers
- 500 followers
About Erin Roberts
As a Learning and OD leader, I create and continuously enhance a learning culture within my organization. I have proven success at creating and leading development programs for associates and leaders, which is a critical business strategy for revenue growth, innovation, and retention. Training / OD Leader e••••••••@yahoo.com In my most recent roles, I implemented a training strategy, leadership and associate training programs, career paths and learning plans from scratch. I am passionate about learning as a life-skill and business necessity, and use my excellent partnering and influencing skills to create an environment where learning is valued and sought by employees. As a coach, I help associates and leaders to explore new solutions to the business issues they face. As a learning leader, I work with executive teams to navigate alternative approaches to several OD challenges, such as creating a mentoring program when people resources are tight. I bring experience in multiple training / leadership development topics and a diverse range of industries. Competencies- Enterprise development strategy - Engagement and retention - Coaching - Team-building and conflict resolution - Facilitation / Training Delivery - Talent Review - Metrics, ROI - Program & Vendor Management - LMS / ATS Admin Recent Accomplishments: I designed, delivered and maintained a management onboarding program for all new leaders joining our stores organization. Time to proficiency / performance and increased new manager retention were key outcomes of this program. I partnered with IT to implement reporting that enabled associate-level coaching in stores for key sales activities. Sales metrics for in-store online orders, credit applications and customer engagement all increased as a result. I am a creative problem-solver, a passionate learning advocate, and a servant leader. Please contact me for the opportunity to enhance the learning culture of your organization at e••••••••@yahoo.com.
Experience
Manager of Training and Customer Success
Jan 2023 — Present
Education
University of Washington
BA, English
1994 — 1996
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