Erin Cole
Senior Manager, Curriculum Design and Risk Operations @Capital One
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WORK HISTORY
Senior Manager, Curriculum Design and Risk Operations @Capital One
EDUCATION
University of Delaware
Associate of Arts - AA, Human Resources, Education and Public Policy
Wilmington University
Bachelor of Science - BS, Organizational Management
ABOUT ERIN COLE
20+ years financial services experience including online and retail banking, credit cards, network processing, mortgages, student and personal loans, fraud, collections, acquisitions, sales, technology• 17+ years learning and development and onboarding for both internal employees and external customers, aligned to strategic goals and KPIs enabling employee engagement and brand experience • 10+ years of project/change management; analyzing metrics for continuous improvement; sponsoring cross-functional, enterprise and compliance initiatives; implementing scalable innovation; risk and audit management• 7+ years risk and compliance including regulatory, legal, and internal audit and exam artifact and policy management• 6+ years people leadership exceeding in performance improvement, employee engagement, and operational efficiency• 2023 President’s Award winner in We Play to Win; 2021 & 2022 – President’s Award nominee• 2023 Professional Women Impacting Results (PWIR) Mentor• 2022 Panelist at Association for Manufacturing Excellence International Conference• 2021 Menttium program for high performing professionals• 2020 – 2023 Presenter at Onboarders Conference and Functional Onboarding Seminar
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