Erin Pelkey
UX & Content Strategist @ IBM | Information architecture, Content design and development, User enablement, UX design strategy
- Role
- Ux Content Strategist at IBM
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Ux Content Strategist
Jun 2023 — Present · Raleigh, NC, US
Served as UX Content Strategist and team lead across multiple products in Networking Management and Intelligence (NMI) and Automation and AI organizations- Designed content-based solutions and coordinated execution to achieve business goals and enhance the end-user experience- Worked closely with Design, Engineering, and Product stakeholders through every stage of the product development process- Developed frameworks to refine the information architecture and product terminology for improved consumability- Investigated and implemented AI solutions to improve productivity, content quality, and content delivery.Credentials-[2025] Enterprise Design Thinking Practitioner-[2024, 2025] Product Academy for TeamsAwards and recognition-[2025] Red Dot award for User Interaction Design for contributions to IBM Concert-[2024] IBM Content Champion-[2024] IBM Outstanding Technical Achievement Award for IBM Concert Product Design
Education
University of Massachusetts Amherst
B.A., English
2008 — 2012
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