Erinn Nelson
Technical Enablement Manager
- Role
- Gtm Technical Enablement Manager at Kustomer
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Erinn Nelson
I am a creative and analytical technical product professional who has advised small and large organizations on issues surrounding Web Development, Technical Solutions and Digital Marketing. I seek the opportunity to be both a self-starter and collaborative team-player at a data-driven organization that constantly seeks to improve.
Experience
Gtm Technical Enablement Manager
Dec 2024 — Present · New York, NY, US
Designed and scaled GTM enablement frameworks for Tier 1 and Tier 2 product launches, coordinating cross-team responsibilities, stakeholder communication, and standardized deliverables• Expanded Sales onboarding with structured curricula, facilitation playbooks, and mentor resources, creating consistency across GTM functions• Coordinated and facilitated live sessions alongside asynchronous training materials, covering product messaging, pricing, demos, expected pain points, best practices, and troubleshooting tools• Collaborated with Product and Technical Writing to research, author, and publish public-facing documentation, closing gaps through new and revised articles• Advanced AI-assisted enablement through GPT-based tools for targeted learning recaps, transcript analysis, and content drafting; implemented AI role-play simulations and established quality review standards for generated content
Education
General Assembly
Certificate of Completion, Software Engineering Immersive
LaGuardia Community College
American Sign Language
East Carolina University
Bachelor of Fine Arts - BFA, Theatre/Theater
Skills
- Os X
- Mac
- Iwork
- Windows
- Public Speaking
- Ilife
- Conflict Resolution
- Customer Service
- Microsoft Excel
- Final Cut Pro
- Critical Thinking
- Event Planning
- Presentation Skills
- Microsoft Office
- Sales
- Active Learning
- Social Media
- Photoshop
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