Erinn Moore
Workforce Management Lead @Shopify
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WORK HISTORY
Workforce Management Lead @Shopify
Montreal, QC, CA
EDUCATION
University of Ottawa / Université d'Ottawa
Master of Arts (M.A.)
Bishop's University
Bachelor's degree
ABOUT ERINN MOORE
Workforce and Operations Leadership with +10 years of Contact Center experience. In depth knowledge of Customer Service operations, quality assurance and process efficiencies. Exemplary skills in streamlining workflows to perform at maximum efficiency and achieve performance metrics. Specialities in Workforce Planning, Knowledge and Change Management sectors. Exemplary skills in people leading and performance management (emphasis on workforce planning, operations, training and people development). Strong problem-solving skills; able to resolve issues effectively and collaboratively. Energetic, engaging, and able to establish relationships quickly.
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