Erin Wagner

About Erin Wagner

I direct product strategy for commerce platforms powering Microsoft’s $200B+ B2B ecosystem. Operating at the intersection of technical architecture and business strategy, my org architects the monetization backbone for Azure, Microsoft 365, and the generative AI portfolio. My mandate is to build high-scale systems that accelerate engineering velocity while maintaining enterprise-grade security, rooted in my career-long foundation of commerce leadership across Microsoft\'s largest consumer divisions.My career is defined by leading high-stakes transitions through massive industry shifts. I have orchestrated the commerce infrastructure for Microsoft\'s most critical milestones—from driving payments engineering for the Xbox One global debut and the pivot to Gaming-as-a-Service, to delivering the monetization architecture for M365 Copilot, Agent Factory, and Copilot Studio, enabling tens of millions in new revenue. To protect this scale, I also led Commerce’s Secure Foundations Initiative portfolio, deploying critical defenses like mandatory MFA at signup to secure global tenants and engineering systems.Today, I am re-engineering how product organizations operate in the AI era. I am driving the org-wide adoption of AI-first PM practices, embedding AI directly into core product discovery, planning, and decision-making workflows. By pairing tool adoption with role clarity, culture change, and self-service platform models, I am systematically removing organizational friction. Ultimately, I am a culture-first leader who creates clarity through upheaval, maintaining an 85% Leadership Signals Index favorability even during periods of high industry volatility.

Experience

1. Commerce Platforms Leader Partner, Product Management

   Microsoft

   Jan 2020 — Present · Redmond, WA, US

   EXECUTIVE SCOPE:$200B+ GLOBAL MONETIZATION & STRATEGYI direct global product strategy and monetization architecture for Microsoft’s B2B ecosystem (Azure, Microsoft 365, Generative AI) while modernizing operations via AI-augmented workflows and self-service architectures to drive engineering velocity and autonomy.KEY TRANSFORMATION INITIATIVESStrategic AI Monetization. Orchestrated commerce engineering and launch readiness for M365 Copilot, Copilot Studio, and Agent Factory; managed technical complexity for Microsoft’s largest AI business pivot to ensure platform resilience at peak global scaleAI-First Modernization. Driving a shift in product lifecycle by integrating AI and continuous improvement into core workflows; pioneered AI-powered product requirement document creation to accelerate decision-making and reduce overheadEngineering for Autonomy. Led self-service extensibility framework decoupling product engineering from commerce dependencies; enabled partner teams to ship/monetize services independently via a high velocity blueprintRevenue Enablement. Directed commercial governance task force, facilitating corporate purchases and generating $100M+ quarterly revenue for Enterprise Early Access Program launchSystemic Risk & P&L. Spearheaded global MFA mandate for Azure signups, mitigating unauthorized access and delivering $40M annual savings through improved technical security standardsChange Leadership. Sustained execution velocity during high industry volatility; achieved 85% Leadership Signals Index, significantly exceeding the corporate averageScale & Efficiency. Redesigned primary internal commerce portal, cutting support tickets by 70% and unblocking thousands of internal developers via automated self-service Infrastructure Migration. Managed migration of active commercial subscriptions to a unified modern commerce engine, consolidating legacy stacks

Education

• Seattle University

  Bachelor of Arts in Business Administration, Finance and Economics

Skills

• Process Improvement
• Agile Methodologies
• Management
• Customer Service
• Vendor Management
• Requirements Analysis
• Financial Analysis
• Cross-Functional Team Leadership
• Visio
• Pmp
• Leadership
• Project Management
• Business Intelligence
• Data Analysis
• Business Process Improvement
• Software Project Management
• Crm
• Sharepoint
• Risk Management
• Team Leadership
• Change Management
• Financial Modeling
• Product Management
• Business Analysis
• Analysis
• Management Consulting
• Program Management
• Analytics
• Business Strategy
• Software Documentation
• Sdlc
• Strategy
• Competitive Analysis