Erin Smith
VP-Global Head of Tech Operations at Escalent / ex-tripadvisor
- Role
- Vp-global Head of Tech Practice Operations at Escalent
- Location
- Springfield, MA, US
- LinkedIn followers
- 500 followers
About Erin Smith
Dynamic leader who has a strategic focus on the big picture while delving into the details. A great blend of emotional intelligence and business and technical acumen, I build up those around me to create an open environment where questions are welcomed and mistakes are treated as learning experiences. I take the time to learn how all the pieces work together from understanding programming and databases, to creating internal project specs, to understanding client needs. I excel at being the coach, the mentor, the driver and the cheerleader for project teams and my clients.
Experience
Vp-global Head of Tech Practice Operations
Jan 2025 — Present · Springfield, MA, US
Education
SUNY New Paltz
BA, History
Skills
- Analytics
- Account Management
- Technical Documentation
- Sales
- Product Development
- Analysis
- Sql
- Customer Retention
- Positive Work Environment
- Customer Service
- Research
- Positive Energy
- Customer Satisfaction
- Training
- Sharepoint
- Cross-Functional Team Leadership
- Business Analysis
- Mentoring
- Program Management
- Automotive
- Coaching
- Crm
- Management
- Team Building
- Project Management
- Competitive Analysis
- Market Analysis
- Microsoft Excel
- Time Management
- Quality Assurance
- Salesforce.com
- Product Management
- Market Research
- Data Research
- Leadership
- Strategy
- E-Commerce
- Qualitative Research
- Process Improvement
- Databases
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