Erin Mercer
Account Manager, Financial Services | Workforce Solutions | Talent Services
- Role
- Account Manager - Customer Support & Operational Services at TEKsystems
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Erin Mercer
With a BA in Communications from UW–Whitewater, I work with healthcare and financial services organizations to strengthen customer support operations, improve workflows, and develop teams that deliver consistent, high‑quality service.My role focuses on contact center optimization, operational efficiency, and connecting organizations with specialized talent that drives meaningful improvements. Motivated by solving problems, building strong relationships, and helping teams create better experiences for the people they serve.
Experience
Account Manager - Customer Support & Operational Services
Jan 2024 — Present · Milwaukee, WI, US
Collaborating with organizations to optimize high‑volume workflows, improve contact center performance, and support operational teams through periods of growth or change.• Delivering specialized talent and managed service solutions that drive measurable improvements in service quality, efficiency, and productivity across frontline and back‑office functions.• TEKsystems is a global business and technology services company within the Allegis Group family of companies who help clients achieve their business transformation and customer experience goals. They are primarily recognized by the world’s leading technology platforms in Cloud, Data and Digital.GRIT Award 2025Sales Contest Winner 2023Sales Rookie of the Year 2022
Education
University of Wisconsin-Whitewater
Bachelor of Arts - BA, Public Relations | Minor in Advertising
2017 — 2021
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