Erin McKibbin
Project Manager @Longbridge Financial, Llc Nmls 957935
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WORK HISTORY
Project Manager @Longbridge Financial, Llc Nmls 957935
Paramus, NJ, US
AI Projects*Delivered an FAQ AI SaaS application, ChatGPT based, that answers questions about HECM loans and the company’s premium reverse mortgage products.This is the first AI to be created for, and used by, the reverse mortgage industry.The ROI is time savings: employees can devote more time to more important tasks.*Delivered an AI Doc-to-Data review application to perform loan QC prior to boarding to a subservicer.This is second AI created for, and used by, the reserve mortgage industry.The ROI is time savings: employees can devote more time to more important tasks and prevents HUD and subservicer fines/fees associated with discrepancies.*Delivered a similar Doc-to-Data AI that performs a due diligence review for the Correspondent Loan Purchase program.This is the third AI created for, and used by, the reverse mortgage industry.The ROI is time savings: employees can devote more time to more important tasks.*Implementing AI Voice Bots (LLMs) to make and receive customer phone calls.The ROI is time savings, prevention of borrower defaults, and minimization of HUD fines/fees related to defaulted loans.IT Projects*Delivered ROI in the development and enhancement of cross-functional, both large-scale and small scale, sales lead, workflow automation, and onboarding applications, and the creation of an interactive partner portal.*ROI is reduction in staffing costs, increased efficiency, and increased revenue from partners.Financial Projects*Batch loading 100+ purchased loans into our LOS on a tight deadline to ensure the borrowers saw no change in the servicing of their loans.*Batch exporting of loans sold loans on a very tight deadline to ensure the borrowers saw no change in the servicing of their loans.EPMO Management*Engaged in continuous improvement of the EPMO by creating/enhancing a library of resources and SOPs, learning sessions, led remote team building sessions, and established a Retrospective process.
EDUCATION
Cleveland State University
Bachelor's degree, Communications
Cleveland State University
Masters, Business Administration and Management, General
ABOUT ERIN MCKIBBIN
10+ years’ experience in managing cross-functional collaborative projects using Agile, Waterfall, and hybrid project methodologies, driving large- and small-scale tech/IT focused teams made up of internal and vendor resources while building stakeholder relationships and confidently communicating/interacting with executives, consultants, and technical teams.• Projects implemented/delivered include AI and automation strategy; IT with focus on ERP, CRM, workflow automation, data warehouse/reporting, and SaaS; financial initiatives involving bulk sale/purchase of loans, building financial products, and implementing financial SaaS that ensures GAAP compliance; projects that maintain compliance with regulatory agencies, quality systems, SOX, SOC-1 & 2, legacy ISO, and union contracts.• Analytical mindset with demonstrated organizational and planning skills and is very experienced in planning, coordinating, and implementing projects within budgets, timelines, and scopes while able to juggle multiple and multi-phased projects while maintaining attention to detail. • Well versed in project management software such as Microsoft Office 365, MS Project/Planner, Asana, Azure DevOps (Scrum and Kaban), and CoPilot while having novice exposure to Jira.• Highly experienced in writing Business Requirements Documents (BRD), Project Plans, User Acceptance Test (UAT) plans, Release Management plans, and Risk identification/SOP/mitigation plans• Brings innovation to each role by recommending ways to improve operational processes and performance, creating team building plans for remote-first environments, high commitment to continuous improvement (Retrospectives), and continues to add to education and experience with micro-credentials – currently holds a Disciplined Agile Scrum Master (DASM) from PMI and is studying to obtain a PMP (Project Management Professional) and a CPMAI (Certified Professional in Managing AI).• Experienced with remote work tools such as MS Teams, Zoom, and Google Meets.
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