Erin Fay
Customer Success Leader | Building Digital Programs & Driving Operational Excellence at Scale
- Role
- Senior Customer Success Manager at Fringe
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Erin Fay
Results-driven Customer Success and Operations leader with 12+ years’ experience in SaaS, hospitality, and design industries. Proven track record designing and operationalizing scaled customer engagement programs that drive retention and revenue growth. Data-driven, cross-functional leader championing voice of the customer to align business objectives with customer needs and accelerate feature adoption. Combines analytical and creative skills to design customer programs that deliver measurable business results while driving success for customers.
Experience
Senior Customer Success Manager
Sep 2025 — Present · Richmond, VA, US
Education
College of Charleston
B.S. Biochemistry and B.A. Chemistry, cum laude | The Honors College
Pinewood Preparatory School
High School Diploma
Skillcrush
Web Designer Blueprint
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