Erin MacKenzie
Customer Success & Digital Transformation Executive | Builder of High-Performing Teams | Cisco Chairman’s Club Winner | Driving Enterprise Modernization at Scale
- Role
- Director, Digital Transformation Customer Support Business Group at Lam Research
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Erin MacKenzie
I run on coffee, curiosity, and a deep need to fix broken experiences, both human and digital often created by complex enterprise systems. I specialize in designing platforms and experiences that make hard things usable like turning disconnected tools into cohesive journeys, aligning human needs with technical realities, and helping organizations scale without losing their soul.I am passionate about helping humans and machines work better together by designing digital experiences that translate data, AI, and automation into something people can actually understand, trust, and use.
Experience
Director, Digital Transformation Customer Support Business Group
Nov 2022 — Present · Raleigh-Durham-Chapel Hill, NC, US
I\'m excited to lead as Director of Digital Transformation for our Services within the Customer Support Business Group. Here, innovation and precision drive the creation of technology that\'s on the forefront of the industry. My role is pivotal in driving the digital evolution of Lam Research, where I focus on transforming business processes and accelerating technological adoption to scale the company for unprecedented growth in the semiconductor sector.Key responsibilities include- Spearheading the digital transformation to enhance operational efficiency, providing superior tools and data to employees- Leading transformation projects in collaboration with cross-functional teams, business units, and external partners- Promoting cultural change, emphasizing continuous improvement and process streamlining- Developing digital tools to improve process efficiency and connectivity- Exploring new business models to generate additional revenue streams and increase customer value- Overseeing the accuracy and completion of work products, including financial analysis and budgeting for transformation initiatives- Contributing to team problem-solving and program finance management, with a focus on business transformation in large manufacturing or capital equipment contexts.This role allows me to blend my passion for technology with my expertise in digital transformation, driving significant impact in both the company and the wider industry.
Education
North Carolina State University
Bachelor of Science, Business Management, Marketing
Skills
- Program Management
- Cloud Computing
- Vendor Management
- Business Intelligence
- Management Consulting
- Sales
- Organizational Development
- Consulting
- Salesforce.com
- Sharepoint
- Training
- Budgets
- Thomson One
- Performance Management
- Crm
- Employee Training
- Business Transformation
- Enterprise Software
- Customer Service
- Performance Improvement
- Recruiting
- E-Learning
- Customer Experience
- Change Management
- Selling
- Process Improvement
- Strategy
- Proposal Writing
- Training Delivery
- Business Process
- Analytics
- Business Strategy
- Business Development
- Instructional Design
- Leadership
- Strategic Planning
- Business Process Improvement
- Project Planning
- Public Speaking
- Customer Relationship Management (Crm)
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.