Erin Connors
Design Operations Leader @Project Management Institute
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WORK HISTORY
Design Operations Leader @Project Management Institute
Newtown Square, PA, US
As Design Operations Leader, I partner with UX, Product, and Technology leadership to scale design quality and operational excellence across PMI’s product ecosystem. I’ve led initiatives to formalize design processes, establish governance frameworks, and implement the Catalyst Design System to unify experiences and strengthen collaboration across disciplines. These efforts have improved efficiency, raised quality standards, and created a more cohesive, accessible, and user-centered digital ecosystem. I’m currently leading the development of PMI’s enterprise digital accessibility program, integrating inclusive design and compliance best practices into every stage of product development.
EDUCATION
Luzerne County Community College
Associates, Communication Design
Kutztown University of Pennsylvania
Bachelor of Business Administration , Marketing / Advertising
Inholland University of Applied Sciences
Semester Abroad, International Business
SKILLS
ABOUT ERIN CONNORS
I’m a design operations leader with 20 years of experience across marketing, brand, and product, focused on building the systems, processes, and tools that scale design quality and accelerate delivery. As product manager for our enterprise design system, I’ve led cross-functional teams to deliver scalable component libraries, migrate major product platforms, and set standards for consistent, accessible digital experiences. I’ve introduced frameworks that standardize design practices, from file structure and annotation to how we document intent for engineering, raising quality and alignment across teams. I’m now focused on building an enterprise-wide digital accessibility program to embed inclusivity and compliance into everything we deliver.Key Skills & Strengths • Design systems strategy and product management • Cross-functional collaboration and stakeholder alignment • Accessibility standards, governance, and compliance • Process improvement and workflow optimization • Design-to-development workflows and developer handoff • Documentation, onboarding, and design team enablementImpactMy work has accelerated product delivery across multiple platforms, unified user experiences at enterprise scale, and raised design quality through systematized processes. I’m passionate about building scalable design ecosystems and advancing inclusive digital experiences that create measurable impact for users and businesses.Learn More at
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