Erin Lewis
Data Engineer | Customer-Focused Problem Solver | Lifelong Learner | Dog Mom
- Role
- Support Data Engineer at Regrid
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
Experience
Support Data Engineer
Apr 2024 — Present · Detroit, MI, US
Triage and resolve dozens of technical customer inquiries weekly through Zendesk, serving as the bridge between customer needs and engineering solutions• Partner regularly with Customer Success team as technical subject matter expert, translating complex data concepts into customer-friendly solutions• Coordinate cross-functionally with Data Engineering and Parcel Processing teams to ensure timely resolution of customer issues and maintain service quality• Manage ongoing data delivery operations including S3 bucket transfers, SFTP directory setup, and Snowflake share authorization to ensure reliable customer data access• Maintain data integrity and accuracy across production datasets by running utilities and implementing bulk data corrections• Provide consistent technical data support to customer-facing teams, enabling them to serve customer needs more effectively Analyze and maintain geospatial data to support enterprise clients
Education
TCU Neeley School of Business
Master of Business Administration (MBA), Strategic Management
University of North Texas
Bachelor of Business Administration (B.B.A.), Human Resources
Texas Woman's University
Master of Science - MS, Informatics
2017 — 2019
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