Erin Aucar Lenssen
Senior Customer Operations Lead @Hallow
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WORK HISTORY
Senior Customer Operations Lead @Hallow
I manage strategy and operations for the Customer team with a particular focus on Customer Support and Customer Insights. This includes:• Driving cross-functional user research efforts to improve our product and customer experience via surveys, organic feedback channels, testimonial curation, and interviews.• Building and refining scalable Customer Support operations, including process design, automation, and AI integration to support a fast-growing user base.
EDUCATION
American University School of International Service
M.A. Social Enterprise, International Education Program Design
University of Notre Dame
Bachelor of Arts (B.A.), Political Science with Business Economics & Peace Studies minors
Pontificia Universidad Católica de Chile
Study Abroad Semester
SKILLS
ABOUT ERIN AUCAR LENSSEN
I am a lifelong learner and educator passionate about facilitating connections between people, resources, and ideas. My professional strengths include organization, productivity maximization, networking, and strategic planning. I am most excited about mission-driven innovation and community-building efforts in education, tech, and religion. No matter the context, you can count on me to get things done and forge incredible connections.
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