Erin L. Higgenbotham
Learning Program Manager | ATD Master Instructional Designer
- Role
- Global Cx Instructional Designer at General Motors
- Location
- Warren, MI, US
- LinkedIn followers
- 500 followers
About Erin L. Higgenbotham
Strategic Learning & Development leader with 14+ years of experience designing and…
Experience
Global Cx Instructional Designer
Aug 2021 — Present · Warren, MI, US
Designed and developed ILT, virtual, and hybrid learning onboarding for General Motors global call centers, including Canada, the United States, Mexico, and Egypt.Updated and aligned agendas for virtual and in-person learning sessions for GM US and Canadian-based call centers.Used Design Thinking to develop advisor empowerment modules, focused on helping advisors deal with difficult customer interactions.Created interactive videos for customer care scenarios implementing Section 508 influences for audiences.
Education
Kent State University
M.Ed, Instructional Technology & Design
University of Arizona
M.A., Japanese Linguistics/Designing Curriculum for Learners of Other Languages
Waseda University
Japanese Language and Literature
Ohio Wesleyan University
Bachelor of Arts (BA), Political Science and East Asian Studies
University of Illinois Urbana-Champaign
Master of Human Resources and Industrial Relations, Human Resources Development
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