Erin Assenza
Customer Success | Healthcare | Healthtech
- Role
- Customer Success at athenahealth
- Location
- West Orange, NJ, US
- LinkedIn followers
- 500 followers
About Erin Assenza
I am an experienced Client Success Manager, leveraging combined experience in B2B client success and direct clinical experience in healthcare. At Parsley Health, I partner with 500+ clients annually, representing $1.1M in ARR. I consistently receive NPS Scores of 9’s and 10’s, averaging 85 (industry average is 58). I’m an autonomous go-getter, illustrated by taking a stab at entrepreneurship from 20••••20, where I ran a B2B2C wellness business. I designed and hosted large group presentations for Fortune 500 wellness events presenting to groups of 20-100 people and also supported B2C clients in their health journeys. At Journey, I managed a portfolio of over 50 global enterprise clients representing 500K in ARR. I attained a 25% increase in client renewals within a span of 5 months, by setting up a system to enhance customer engagement and prevent churn. In addition, I created and implemented a customer onboarding process, resulting in 50% reduction in client onboarding time. Before transitioning to healthcare, I worked in Adtech.I’m a mom of 2 boys, amateur chef and I love Van Leeuwen Ice Cream.
Experience
Customer Success
May 2025 — Present
Education
The School of Applied Functional Medicine
Functional Nutrition
Miami University
BS, Marketing
Skills
- Salesforce.com
- Account Management
- Cold Calling
- Online Advertising
- Digital Media
- Mobile Marketing
- Digital Marketing
- Advertising Sales
- Digital Strategy
- Online Marketing
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