Erin H. B.
Customer Experience & Product Management Leader
- Role
- SVP, Client Services Major Accounts & Esis Customer Experience at Chubb
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Erin H. B.
Erin Bazin is an award-winning customer experience and product management executive who creates innovative, user-centric web-based applications for global insurance companies. Throughout her career, she has designed and operationalized digital capabilities that supported $3B+ in annual premiums, while steering multimillion-dollar projects to seamless on-time completion. Erin’s expertise spans the full range of customer experience leadership—from human-centered design and business architecture to onshore/offshore team management, website development, data analysis, and customer service. She brings experience across multiple insurance functions, including underwriting, operations, billing, claims and distribution. In 2020, Erin and her team received the “2020 Business Insurance America Innovation Award” for directing the redesign of a website that serves 17K brokers and clients of Chubb, the world’s largest publicly traded property and casualty company.
Experience
SVP, Client Services Major Accounts & Esis Customer Experience
Apr 2025 — Present · Philadelphia, PA, US
Education
Florida Atlantic University
Master of Accounting, Forensic Accounting
2008 — 2010
University of Delaware
Bachelor of Arts - BA, Criminal Justice/Police Science
2004 — 2007
University of Delaware
Bachelor of Arts - BA
2004 — 2007
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