Erin Andrade

Program Support Assistant @U.S. Department of Veterans Affairs

Amarillo, TX, US

Managed incoming phone calls for all staff and directed clients to appropriate counselor or staff• Utilized Outlook to schedule, reschedule or cancel client appointments per the counselor or client request• Provided administrative support to all counselors and staff through the use of Microsoft Office Suite• Greeted all visitors and assisted with connection to their counselor or appropriate information• Updated all appropriate forms and systems per Rehabilitation Counseling guidelines• Modified RCSnet with new information for clients as appropriate• Entered appropriate non-visit progress notes as required or requested by counselor• Maintained all scanned files for clients on RCSnet including creation of folders• Ensured all staff have appropriate training and maintain training dates• Purchased, processed, and reconciled supplies for Vet Center staff, clients or groups• Sustained all coffee and water for staff, visitors, and clients• Organized and provided welcoming environment through the maintenance of the front lobby, bathrooms, and kitchen area• Communicated with appropriate personnel of any issues with the building or items that need to be fixed• Processed all receipts, mileage logs, and billing registers for Government vehicles• Restocked and maintained all literature for outreach opportunities and in lobby available to public• Create fliers for upcoming events or groups• Monitor and maintain safety of building by ensuring all equipment (AED, exits, fire extinguishers, and alarms) are up to date and drills are conduct to ensure all staff have knowledge of use of all items

Southwestern University

Bachelors, Business

Texas Tech University

Certificate, Professional Human Resources

The University of Texas at Arlington

Master's Degree, Social Work

University of North Texas

Certificate, Rehabilitation Counseling