Erin Yau
Cip Programme Manager @Spectrum Community Health CIC
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WORK HISTORY
Cip Programme Manager @Spectrum Community Health CIC
Managed, developed, delivered & responsible for: • Developed and delivered a £3m savings & service delivery improvement programme with >800 staff, over 40 individual savings schemes, M11 in-year position is >£3m in savings delivered with >90% recurrency as part of an overall £3.0m savings plan for primary care services within 15 x prisons, sexual health clinics & drug & alcohol services and a GP practice • CIP Workstreams included – Clinical Sustainability, Corporate, Digital & IT, Estates & Facilities, Medicines Management, Overheads & Workforce• The CIP & service delivery and GP transformation plans and delivery of consisted of tightening up loose governance arrangements within underperforming and overspent services, under a tight - Board approved - programme framework whilst being flexible with the varying categories of each prison and service type• Led all CIP, service delivery & transformation performance (quantitative & qualitative data) reporting into weekly Workstream Oversight mtgs, Executive Group, Spectrum Board, Finance & Performance Committee, SLB, SLG, plus other forums not directly governed o Agendas, Actions & Risks Logs, Plans on Pages (POAPs), Equality Quality Impact Assessments (EQIAs)• Project managed the successful implementation Blood Born Virus Point of Care Testing (NHS gold standard) through comprehensive planning, a clearly mapped clinical pathway, well-defined mitigations, and exemplary training & upskilling of staff• Incorporate Spend-to-Save schemes within the programme to deliver forward-looking future recurrent savings, including AI-driven Ambient Voice Technology (AVT) & Dictation recording systems, general Inventory management systems and Pharmacy Management Software (PMS) medication software that would work within the strict prison system security requirements• Held fortnightly all-staff drop-in sessions • Completed a deep dive into the GP practice with analysis and recommendations & sat on the Transformation Board
EDUCATION
Griffith University
Bachelor of Commerce, Retail Management
ABOUT ERIN YAU
An innovative, hands-on, flexible, adaptable, & delivery driven Programme, Project & PMO Consulting & Operational Manager & Head of Service with 18+ years’ experience at a senior level. Using a collaborative approach to ensure effective engagement & management of stakeholders at all levels (incl. Board level, clinical & non-clinical colleagues) internally, externally & with 3rd parties; I have successfully delivered operational & strategic programmes, projects & PMO formation within health services (acute, primary care, other non-acute & private), public health, social care, central government & regulatory organisations. Improvements in challenging & high-profile environments include-• Service delivery improvements through future-proofing transformation & change delivery• Governance & cost savings delivery by reviewing & improving processes, grip & control• New & innovative clinical procedure implementation• Policy & strategy development & implementation• End-to-end IT systems procurement & implementation• Supporting colleagues (permanent & interim) to enable upskilling & coaching what best practice looks like in their sector, division & teamRecent Successes- Cost Improvement Programme Management Consultant at Spectrum Community Health CIC - Developed and delivered a £3m savings & service delivery improvement programme with >800 staff, M11 in-year position is >£3.6m in savings delivered with >90% recurrency, also developed and delivered a service delivery improvement & transformation programme at the Spectrum GP practice including preparation for a CQC inspection - Cost Improvement Programme Management Consultant at Sandwell & West Birmingham NHS Trust – Stood up quick-win schemes within 6 workstreams for service delivery improvements & cost savings for 2024-25 FY & planned & developed the 2025-26 CIP financial improvement programme as part of an overall £80m savings plan - Cost Improvement Programme Management Consultant at NHS Orkney Health Board - Developed and delivered a £4m target savings & service delivery improvement programme (6% of budget – double the national requirement of 3% savings)- Corporate PMO Head of Service at Bradford Children & Families Trust - Set up and delivered a fully integrated governance Corporate PMO, recruited the permanent CPMO team & built 13 PowerBI Performance Dashboards for Board reporting- Cost Improvement (CIP Efficiency) PMO Manager at NHS Kettering & Northampton Hospitals - Developed & delivered a £54m CIP Savings & Efficiencies programme to improve service delivery and realise savings targets
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