Erin W.

North American Service Administrator @API Metrology

Newport News, VA, US

Handle customer inquiries and service requests, providing timely and accurate information. Efficiently manage incoming purchase orders, ensuring all necessary information is accurate and complete. Accurately enter sales orders into the ERP system, maintaining up-to-date records and ensuring timely processing. Schedule and coordinate service appointments, ensuring efficient use of resources and timely service delivery. Review expense reports to ensure compliance with company policies. Maintain accurate records of service requests, customer interactions, and job completions in the ERP database. Verify timesheets for accuracy and compliance with company guidelines, addressing discrepancies as needed. Prepare and send invoices to customers, and follow up on outstanding payments. Compile and generate regular reports on service activities and performance metrics.