Erin Vicente
Operations Manager Hrbp @Prophecy
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WORK HISTORY
Operations Manager Hrbp @Prophecy
Boise, ID, US
As the Operations Manager at Prophecy, I focus on building scalable people operations that drive operational excellence while elevating the employee experience. My work spans both strategy and execution, with a strong emphasis on enabling leaders and supporting company growth- Design and implement HR processes, SOPs, and reporting that improve data accuracy and enable informed senior-level decision-making- Lead company onboarding and ongoing manager training programs, equipping leaders with the tools to effectively support, develop, and retain their teams- Serve as a primary HR Business Partner to executives and managers across the organization- Lead high-risk employee relations cases end-to-end, partnering closely with leadership and Legal to ensure fair, compliant, and consistent outcomes- Design and execute Prophecy’s company-wide performance cycle, including goal-setting frameworks, calibration tools, and manager enablement- Advise executive leadership on org design, role clarity, workforce planning, and headcount strategy during a period of accelerated growth- Strengthen culture through ERG support, engagement initiatives, and leadership forums that improve cross-team communication and alignmentI’m passionate about helping Prophecy scale thoughtfully by building strong systems, empowering leaders, and fostering a connected, high-performing workplace.
EDUCATION
Grand Canyon University
Master of Business Administration - MBA, Business Administration and Management with an emphasis in PM and Human Resource Management
Grand Canyon University
Bachelor's degree, Sports Management with a minor in Pre-Law
ABOUT ERIN VICENTE
As the Operations Manager at Prophecy, I get to do what I love every day: build thoughtful systems that support both people and performance. With a background in project management, organizational development, and learning and development, I focus on streamlining operations while keeping the employee experience front and center.Whether it’s designing onboarding programs, improving workflows, or building policies from the ground up, I thrive on turning complex problems into practical, people-first solutions. I enjoy working cross-functionally to align goals, ensure compliance, and help teams do their best work without losing sight of the human side of operations.Colleagues often describe me as creative, curious, and an empathetic communicator. I believe the best results come from listening closely, collaborating openly, and staying grounded in both data and common sense.I hold an MBA and a BS in Sports Management with a minor in Pre-Law from Grand Canyon University. Outside of work, I host the What the Hell is Next podcast, where I dive into ideas about growth, change, and figuring things out along the way.I\'m passionate about helping Prophecy grow into a place where people and processes work in harmony and where everyone feels like they belong.
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