Erin Sullivan
Customer Experience Manager at Jonah Digital Agency
- Role
- Customer Experience Manager at Jonah
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Erin Sullivan
As an upbeat and motivated self-starter, I love the challenge of streamlining projects to…
Experience
Customer Experience Manager
Oct 2017 — Present · Keller, TX, US
Developed and instituted a proactive customer retention strategy centered on productive communication and reliable follow up, improving customer retention 20% over 3 years.• Turned troubled accounts into loyal referrals through a strategic escalation program I created.• Effectively communicate work, cost, and timelines between development teams and clients, whilesetting realistic expectations and building client trust.• Design and execute marketing plans for onsite and increased virtual events including national tradeshows and conferences. Sourced new strategies to increase virtual engagement.• Create, manage and assure accuracy in all contracts, sales records and product lists.• Streamlined onboarding process for new clients.
Education
Shady Grove Christian Academy
High School Diploma
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