Erin Sudmalis

About Erin Sudmalis

Forward-thinking, revenue-driven executive leader dedicated to the end-to-end management of people, processes, procedures, and systems across multiple operational activities to achieve program objectives. Evaluate staff performance, coordinate functional workflows, oversee staffing decisions, set team goals, monitor operational expenses, and drive change essential to generating desired results. Bring about innovative solutions centering on long-term outcomes by working cross-functionally with various business leaders, community resources, regional managers, and other stakeholders. Equally influential in championing new approaches to support special projects, fiscal strategies, business integrity, organizational culture, and stakeholder engagement. Review a cascade of metrics to form KPIs from gathered functional, operational, and financial reports as part of a continuous improvement effort.

Experience

1. Chief Executive Officer

   Bear Paw Painters

   Jan 2016 — Present · Evergreen, CO

   Hold full accountability and oversight for daily operations of the company’s on-site painting services while managing a workforce with customer service and front-line responsibilities. Set in motion plans to optimize sales and marketing campaign goals by ensuring the proper blend of operational controls, policies, sales/service protocols, personnel, and reporting mechanisms are in place to fuel growth. Manage operational budgets for effective stewardship of resources and the achievement of the business strategy. Actively review customer feedback to roll consumer insights and trends into actionable plans that drive increased profit, competitiveness, and brand visibility.Evolve the company’s tone, voice, and brand across all platforms (Facebook, LinkedIn, Instagram, and Twitter) by creating innovative social media, digital, and print advertising collateral.Maintain a constant pulse on sales, operational, and customer service functions by conducting site audits to ensure adherence to brand standards and quality customer experience.Structure an annual business plan that defines a long-term strategy to include sales forecasts, operational goals, continuous improvement, and financial projections.Pilot new technologies to better manage controllable expenses focusing on labor, supply costs, project profit margins, and other operating expenses. Create lines of sight between all operational areas to assess needs, allocate resources, deliver on sales goals, develop high-performing teams, and champion the customer/guest experience.Conduct work area audits, business reviews, and inspections to identify strengths and areas that need improvement across all operations.

Education

• Capella University

  Master of Health Administration - MHA, Healthcare Leadership

• Metropolitan State University of Denver

  Bachelor of Science - BS, Human Services