Erin Smith

Product Operations Manager @Fanatics

Tampa, FL, US

Define, calendarize and distribute all sales programs• Create consistent and repeatable GTM practices for all in-season, In-Season Energy Programs (ISEP) and short-lead time programs• Collaborate with cross-functional partners to establish timelines of the tactical steps within the end-to-end process-calendar.• Drive-through-influence accountability across multiple functions; being a thought partner to business unit leaders/partners in problem solving related to calendar adherence.• Ensuring tracking of actual dates- & -gates to planned on each step of process to allow for continued improvement to process (i.e. 30|60|90 day status); escalate areas at risk and provide potential solutions.• Measure, track, and report process-calendar implementation against new business or needed improvements, prepare comprehensive summaries and recommendations for stakeholders.• Build, maintain, improve the tools cross functional teams use to report GTM and PBR information. Collaborate with cross functional partners to help drive accountability for the specific business and category assigned. • Create and manage efficient Special Make Up (SMU) and Custom Design Request (CDR) processes; properly vet with Sales before passing to product team• Key contributors of strategic sales milestones: sales meeting, prelines• Maximize existing calendars and developing new practices and opportunities with cross functional partners that drive overall decrease of calendar timelines and efficiency• Manages the creation and management of all business process SOP’s and Charters• Support leadership capabilities, be the primary decision maker of product operations of a single category

Washington State University

BS, Kinesiology/Movement Studies