Erin Sacco

About Erin Sacco

Transformational Operations & Strategy Leader driving growth, excellence, and brand consistency across the global cruise, hospitality, and retail sectors.I\'m Erin Sacco, known for taking ambitious ideas, like bringing the Starbucks experience to sea, and turning them into scalable global operations that delight guests, empower teams, and strengthen brand equity.As the architect of Starbucks’ Cruise Line Operations Program, I helped shape the playbook now used across multiple cruise partners worldwide, guiding everything from shipboard construction and regulatory compliance to service delivery and supply chain logistics.My leadership blends hands-on operational expertise with strategic foresight, building high-performing, cross-cultural teams that deliver results in complex, high-visibility environments. I thrive in fast-paced, global settings where collaboration, creativity, and precision execution define success. Career Highlights 30+ Cruise & Shoreside Openings: Led development, launch, and operations of Starbucks licensed stores across multiple brands and markets. Architected Starbucks’ Cruise Line Playbook: Co-authored the operations guide now used across all global cruise partners.$14–27M Portfolio Expansion: Delivered 20% YOY sales growth and optimized multi-unit profitability. Certified District Manager Trainer: Built leadership pipelines across cruise, hospitality, and retail portfolios. Award-Winning Leadership: Honored with Spirit and BRAVO Awards for operational excellence and innovation. Cross-Functional Collaboration: Partnered with cruise line and hospitality executives to navigate compliance, logistics, and brand expansion.What I’m Known For Transforming strategic partnerships into world-class guest experiences Driving brand growth through operational innovation and disciplined execution Building trusted, high-impact relationships with cruise line and hospitality leaders Delivering consistent results across international, regulated, and complex environmentsLet’s connect.I’m passionate about collaborating with organizations expanding their global footprint, whether through cruise line partnerships, hospitality ventures, or large-scale operational transformation.Erin Sacco. PMP. Driving Global Cruise & Hospitality Growth Through Multi-Unit Operations ExcellenceWest Palm Beach, Florida | P.77••••••22 | e••••••••@icloud.com

Experience

1. Coffeehouse Consultant for Strategic Partnerships - Operations Leader for Licensed Locations

   Starbucks

   Jan 2016 — Present

   Starbucks is a premier global brand recognized for redefining the coffeehouse experience through customer connection, operational excellence, and innovation. Spanning over 80 countries, Starbucks delivers consistent brand standards across company-operated and licensed stores, cruise lines, airports, and retail partnerships, generating over $36B in annual revenue.• Authored the Licensed Stores Cruise Ship Program Guide, co-developed cruise ship logistics and ordering SOPs, and cruise line partnership model. Collaborate with cross-functional global teams and third party vendors to stand up SOPs for service and maintenance providers for in store equipment.• Coach and advise large, diverse teams and licensees including cruise lines, upscale hotels, airports, big-box retailers, and universities on Starbucks brand standards, fostering business growth through their P&L reporting, operational excellence, and world class customer service.• Partner with a varied portfolio of leaders to align priorities, overcome challenges, and enhance capabilities in operations, business strategy, and guest satisfaction through hands-on collaboration.

Education

• Florida Culinary Institute

  Bachelor's Degree, Culinary & Hospitality Management

  2007 — 2010

• Florida Culinary Institute

  Associate's Degree, International Baking & Pastry, Culinary Management

  2007 — 2010

Skills

• Food
• Pastry
• Microsoft Office
• Food
• Restaurants
• P
• Baking
• Time Management
• Event Planning
• Cashiering
• Retail
• Marketing
• Multi-Unit
• Customer Satisfaction
• Inventory Management
• Inventory Control
• Restaurant Management
• Menu Development
• Wine
• Cooking
• Food Service
• Hotel Management
• Management
• Human Resources
• Catering
• Food Safety