Erin Grasso
After-sales Sales, Csi Ssi Senior Program Manager @MSX International
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WORK HISTORY
After-sales Sales, Csi Ssi Senior Program Manager @MSX International
Lead nationwide in-dealership MSX CX Coaches that assist Stellantis dealerships across the country to improve their Sales Satisfaction Index (SSI) and Customer Satisfaction (Aftersales CSI) and provide the necessary tools and knowledge to achieve sustainable growth and success.
EDUCATION
Fairleigh Dickinson University- Teaneck/Hackensack
Associate's Degree
Ramapo College of New Jersey
Business Administration and Management, General
ABOUT ERIN GRASSO
Erin is a highly dedicated, self-motivated professional with a proven record of success. She has extensive experience with 28 years of automotive After-Sales and Sales retail network process and product development/deployment and the successful implementation of large-scale initiatives. She is an accomplished senior program manager with demonstrated customer experience and staff management skills, proactive insight as to how OEMs think, along with proven success in increasing sales revenue and improving customer retention. Erin\'s greatest attributes are her dedication, loyalty, ability to foster long-term relationships and work exceptionally well under pressure. Specialties: Program / Staff Management, Leadership and Culture Change Management, OEM Insight / Experience, Execution and Implementation of Large-Scale Initiatives, Event Planning / Execution, Process Implementation/Improvement, Customer Experience / Retention, Team Building / Coaching, Call Center Management, Automotive Dealership Operations
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