Erin Pondolfino
Assistant Customer Experience Division Manager @NYCM Insurance
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WORK HISTORY
Assistant Customer Experience Division Manager @NYCM Insurance
EDUCATION
Ithaca College
Bachelor of Science (B.S.) in Business Administration, Business Administration and Management, General
ABOUT ERIN PONDOLFINO
I lead with curiosity and a strong belief that exceptional customer experiences are built at the intersection of empathy, data, and design. By leveraging human-centered design and data-driven insights, I partner across the insurance ecosystem to solve complex business challenges and transform the experience for our customers and employees alike. I am passionate about cultivating environments where people feel empowered, ideas are welcomed, and meaningful change happens. At my core, I believe that when we take care of our people and truly listen to our customers, great experiences follow.
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