Erin Nicol

About Erin Nicol

My passion for accessibility and inclusion was shaped by over a decade in special education, designing instruction and building programs for students too often excluded from traditional systems. That experience defined how I think about learning, systems, and content and how to design experiences that genuinely welcome everyone. Over time, I moved into leadership and then into customer success, bringing that same lens into the technology space, where I support cross-functional teams and help translate complex tools into experiences people can understand and use with confidence. My work spans implementation, enablement, and the creation of content and systems that make products clearer, more usable, and more inclusive. The throughline of my career is inclusive design. I believe accessibility should be inherent in what we build, not something added later, and that true inclusion means creating tools and experiences where everyone can fully participate. My background in special education and international education gives me a unique perspective in tech. I think about equity, comprehension, and long-term impact in everything I create, because diverse perspectives lead to more adaptable systems and stronger organizations.

Experience

1. Customer Success Manager

   Navattic

   Oct 2025 — Present · Seattle, WA, US

Education

• Boston College

  Master of Education - MEd, Global Perspectives: Teaching, Curriculum, and Learning Environments

  2020 — 2022

• Moreland University

  Certification, Special Education K-12

• Gonzaga University

  Bachelor's degree, Psychology with Pre-Medical Concentration

  2009 — 2013